At Female Guide Holiday, we are deeply committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and respect. This Privacy Policy outlines the types of personal information we collect, how we use it, how we protect it, and your rights regarding your personal information. By using our services, booking a trek, visiting our website, or engaging with us in any way, you consent to the practices described in this Privacy Policy.
Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We collect various types of personal information to provide and improve our services. This information is collected in several ways, including directly from you, automatically via our website, and through third-party partners.
A. Personal Information
Personal data is information that identifies you or can be used to identify you, such as:
- Full Name
- Email Address
- Phone Number
- Date of Birth
- Gender
- Mailing Address
- Emergency Contact Information
- Health Information (e.g., medical conditions, allergies, fitness level, medications, or any other relevant health-related data for your safety during treks)
You provide this information when you:
- Make a booking or inquiry about our trekking and tours.
- Register for our newsletter or create an account on our website.
- Participate in any communication or interactions with us, either online or offline.
We require this information to manage bookings, confirm reservations, communicate with you, and personalize your trekking experience to ensure your safety and comfort during your adventure.
B. Non-Personal Information
We also collect non-personal information that helps us improve your experience on our website. This includes:
- IP Address
- Browser Type and Version
- Device Type and Model
- Operating System
- Geolocation Data (if location services are enabled)
- Usage Data (e.g., pages viewed, time spent on our site, and links clicked)
- Cookies and Similar Technologies (to track usage patterns and preferences)
This data is used to analyze trends, monitor website performance, and enhance the user experience on our website. It is collected automatically as you interact with our site.
C. Payment Information
When you book a trek, we collect payment details, such as credit or debit card information. We do not store your full card information. Instead, we rely on trusted third-party payment processors to securely handle and process payments.
2. How We Use Your Information
We use your personal and non-personal data for various purposes, including to provide you with services, improve user experience, and comply with legal obligations. Here’s how we may use your information:
A. To Provide and Improve Our Services
- Booking Confirmation and Communication: We use your personal information to confirm bookings, issue tickets, send itineraries, and keep you informed about your trek (e.g., scheduling, locations, or guides).
- Customization: We use the information you provide (including health and fitness data) to tailor your trekking experience, making sure we offer the best activities and ensure your safety.
- Customer Support: We use your contact details to respond to inquiries, assist with any issues during your trek, or offer support during the booking process.
B. To Enhance Your User Experience
- Personalization: We use data such as preferences, trip history, and health information to personalize your trek and offer recommendations tailored to your interests and fitness level.
- Improvement of Website and Services: By analyzing non-personal information (such as website usage patterns), we continuously improve the functionality, content, and layout of our website to enhance your browsing experience.
C. Marketing and Communication
- Promotions and Offers: With your consent, we may send you newsletters, special offers, promotional content, or updates about upcoming trekking tours and events that we believe may interest you.
- Opting Out: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in any email you receive, or by contacting us directly.
D. To Ensure Safety and Compliance
- Health and Risk Management: We collect and use health data to assess your fitness level for specific treks and ensure that appropriate safety measures are in place during your journey.
- Legal and Regulatory Compliance: We may use your information to comply with legal obligations, such as tax or accounting requirements, or to protect our legal rights and the safety of our customers.
3. Sharing Your Information
We understand the importance of privacy and will never sell, rent, or trade your personal information. However, in certain cases, we may share your data with trusted third parties to provide our services more effectively.
A. Service Providers
We may share your personal information with third-party service providers who help us run our business. These include:
- Payment Processors (e.g., Visa Card, Master Card, Wire Transfer) to process bookings and payments securely.
- Tour Guides and Local Partners (e.g., transportation providers, accommodations, activity operators) who help us facilitate and deliver trekking experiences.
- Email Marketing and Communication Services (e.g., Mailchimp) to send you updates and promotional material.
These third parties are obligated to handle your data securely and only for the purpose of providing services on our behalf.
B. Legal Requirements
We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:
- Comply with legal obligations or respond to legal requests (e.g., from courts or regulatory authorities).
- Protect and defend the rights, property, or safety of Female Guide Holiday, our customers, or others.
- Prevent or investigate potential fraud, abuse, or illegal activity.
4. Data Security
We take the security of your personal data seriously and employ a variety of security measures to safeguard your information, including:
- Encryption: We use SSL (Secure Socket Layer) encryption to protect your sensitive information during transmission (e.g., payment details).
- Access Controls: We limit access to your personal information to authorized personnel only, ensuring that only necessary individuals handle your data.
- Regular Backups: We conduct regular backups to protect your data against loss or accidental deletion.
- Third-Party Security Compliance: We work with third-party providers who comply with industry standards for data security and privacy.
While we strive to protect your information, please note that no system can be fully secure. Therefore, we cannot guarantee the absolute security of your data.
5. Cookies and Tracking Technologies
We use cookies and other similar technologies (e.g., web beacons, pixel tags) to enhance your experience on our website. These technologies help us:
- Remember your preferences and settings.
- Analyze website traffic and user behavior to improve our services.
- Serve personalized ads and content based on your browsing activity.
Types of cookies used:
- Essential Cookies: Necessary for the operation of our website (e.g., session management, authentication).
- Analytics Cookies: Used to track website usage and performance (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant ads to you.
You can control cookie preferences and disable cookies through your browser settings, but please note that disabling cookies may impact your experience on our website.
6. Your Rights and Choices
As a user, you have several rights regarding the personal data we hold about you. These include:
- Access: You can request a copy of the personal data we hold about you.
- Correction: If any of your information is incorrect or incomplete, you can request corrections.
- Deletion: You can ask us to delete your personal data, subject to legal obligations or retention periods.
- Opt-Out: You can opt-out of receiving marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly.
- Data Portability: You can request your personal data in a commonly used, machine-readable format.
To exercise any of these rights, please contact us at the contact details.
7. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child under 16, we will take steps to delete that information as soon as possible.
8. International Data Transfers
As a global company, Female Guide Holiday may transfer your personal data to and process it in countries outside your own. These countries may have different privacy and data protection laws. By using our services, you consent to the transfer of your data to such countries, where necessary, in accordance with applicable laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do so, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us:
Female Guide Holiday Pvt Ltd
Bhagwan Bahal, Thamel Kathmandu
Email:info@femaleguidekathmandu.com
Phone: +977-9843197098
We are here to assist you and will respond to your inquiry promptly.
11. Third-Party Links and Services
Our website may contain links to third-party websites, services, or products that are not operated or controlled by Female Guide Holiday. These third-party sites may have their own privacy policies, and we encourage you to review them when visiting these sites. We are not responsible for the privacy practices of these third parties and recommend that you read their privacy policies carefully before providing any personal data.
12. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements. The retention period for your data will depend on the type of data and its use:
- Booking and Tour Information: We may retain this data for a period of up to 7 years for legal and financial reasons, such as tax or audit purposes.
- Marketing Preferences and Communications: If you opt-in to receive marketing communications, we will retain your contact information until you unsubscribe or request that we delete your data.
- Health and Emergency Data: Health and emergency contact data is retained only for the duration of your trek and is deleted upon completion of your journey, unless you have given consent for us to retain it for future use (e.g., for repeat bookings).
After the applicable retention period, we will securely delete or anonymize your personal information in accordance with our internal data retention policies.
13. Your Consent
By using our website, booking our services, or providing your personal information, you consent to the practices described in this Privacy Policy.
Thank you for choosing Female Guide Holiday. We are dedicated to offering you the best trekking experiences while respecting and protecting your privacy.